Underground construction plays a crucial role in modern infrastructure development, providing the foundation for essential services like telecommunications and utilities. Always Underground Inc. is a distinguished full-service design-build utility construction company specializing in wireless and wireline infrastructure, aerial installations, and underground projects.

Being one of the few women-owned companies in the directional boring sector, Always Underground Inc. proudly carries a Women’s Business Enterprise National Council certification, with its owners actively involved in daily operations. Established in 2013 with three employees, the company has achieved remarkable growth, now boasting a workforce of over 200 employees.

With a legacy built over the years, Always Underground Inc. consistently demonstrates its commitment to providing unmatched 24/7 emergency response capabilities, addressing the most complex and demanding projects. Its services include directional boring, fiber splicing, testing, trenching, and aerial construction.

Its operational footprint spreads across the U.S., encompassing Illinois, Indiana, Wisconsin, Michigan, Iowa, Ohio, Kentucky, and eastern Missouri, where it plays a pivotal role in developing and enhancing critical infrastructure.

“Our clients value us because we’re a turnkey service company managing every phase of their projects, from inception to completion,” says David Paulin, director of operations of Always Underground Inc.

Always Underground Inc. serves a diverse clientele, including AT&T, Lumen Technologies, Comcast, and Altice USA, amongst other reputable brands. Adopting a comprehensive approach to each project, it starts with collaborative design before assisting with permissions.

Once permissions are secured, construction commences, where it undertakes fiber blowing, splicing, and testing. Geographic information system services are provided post-construction to enable clients to upload data into municipal databases, ensuring compliance with 811 laws and utility location information.

While delivering its services, Always Underground Inc. places utmost importance on safety and quality service. It boasts a remarkably low experience modification rating, exceeding industry standards. Staunch dedication to employee well-being guarantees every team member returns home safely after work.

Always Underground Inc. maintains an on-staff team of safety experts actively engaged in the field, overseeing crews to enforce OSHA protocols and safety measures. This includes ensuring proper shoring in deep holes, adequate ventilation, and air monitoring in manholes. Its dedication to safety extends to ongoing training, which includes CPR, first aid, OSHA 10, competent person, and confined space training.

Service Fusion, its in-house program, ascertains if its services meet real-world requirements. The team captures real-time field data through photos and uploads them into its database to verify data accuracy before sharing them with clients. This approach involves field personnel creating red-line drawings and marking up as-builts during construction, assuring the accuracy of the information, including depths and offsets, is maintained throughout the process.

Its proactive strategy of immediate restoration helps mitigate the risk of property damage to homeowners and ensures client satisfaction. A dedicated landscaper accompanies the team and promptly restores affected areas following construction. This minimizes complaints, elevates its reputation, and strengthens client relationships.

This comprehensive approach is best highlighted in the case of a client who faced consistent delays in site activation across the U.S. Always Underground Inc. stepped in and expedited the process, facilitating early deployment of sites, a crucial factor in providing fiber services where prompt delivery is key to customer satisfaction.

Diligent pre-employment checks, including drug testing and random screenings, for all employees guarantee continued project excellence and safety. It boasts a diverse workforce, with women serving as project managers as well as managing accounts payable and receivable. Individuals from all cultures and nationalities are welcome at the company. It encourages employees to take up any role, be it working in the field, operating machinery, or handling the books.

Establishing trust through the delivery of high-quality work, Always Underground Inc. prides itself in its performance excellence, specialized services, rapid emergency response, and commitment to fostering diversity.