October - 2020CONSTRUCTIONTECHREVIEW.COM 19With Davisware's ERP field service software, organizations can aggregate data from multiple data points into a centralized system that helps gain a transparent and holistic view of all operations and financialsbill the job out, and everything that happens in between, that we really thought of it all--and that makes us super proud," remarks Jennifer. With Davisware's ERP field service software, organizations can aggregate data from multiple data points into a centralized system that helps gain a transparent and holistic view of operations and financials. Their platform also stores all the relevant information of equipment, including model, serial number, owner's manual, operator's manual safety bullets, schematics, and others, which acts as the foundation to training organizations' AI and ML tools. As equipment becomes increasingly getting IoT-enabled, Davisware's technology accumulates the IoT data in the organizations' data systems. This allows service technicians to obtain a comprehensive view of the error codes, failure points, and required parts for malfunctioning equipment. "We are focused on helping our customers enhance first-time fix rate that improves their customer experience significantly," says Jennifer. The company boasts of an extensive list of satisfied clientele comprising industry leaders with the highest revenue and business growth. Elaborating on the same, Jennifer shares a success story of an organization that had separate software systems in place for their construction division and the service side of the business, which forced them to schedule and manage planned maintenance jobs manually in spreadsheets. This deteriorated their customer experience, resulting in reduced client retention, which hampered the service side of the business. With Davisware's leadership and software, the customer improved client relationships from the initial sales through plan maintenance. The comprehensive strategy they developed helped the organization improve the conversion rate of construction to service from 5 percent to a staggering 65 percent. Further, as the entire globe is in shambles due to the COVID 19, Davisware, through its partnership with Parts Town, the market leader in OEM foodservice equipment parts distribution, is further enabling its foodservice and HVAC clients to increase productivity and efficiency with less available resources. "We are constantly developing our solutions to keep up with today's demands and trends. Davisware's customers get the right technologies, to the right jobs, with the right parts; and, with greater speed, accuracy, and visibility than anyone else," concludes Jennifer.
< Page 9 | Page 11 >